In this case study, you’ll discover how Aiven used Stable to:
Aiven is a global data and AI platform company that helps software development teams simplify the management of their infrastructure. By using Aiven to support the backend of their software, development teams can optimize engineering time and costs, accelerating development. “We believe software companies should be able to focus on their product, and on delivering the experience customers come to them for,” said Alessandro Barone, Aiven’s People Operations Manager. “Aiven helps them do that by making it easy to stream, store, and serve data.”
As a fast growing company, Aiven’s global staff discovered that their ability to fully deliver on the belief Alessandro described was being hampered in an unexpected way: by their mail. Once an early stage startup without a formal headquarters in North America, Aiven accumulated a number of different addresses at which their business was registered and receiving mail. “We used co-working spaces that would change at different points in our journey,” explained Alessandro. “And that history of shifting locations and remote staff made it hard to keep track of the mail each address received. It was costing us a lot of time and creating a lot of delays.”
At its core, Aiven helps other companies to focus on what they do best. Now, they needed help with their mail so that they could do the same themselves.
Aiven tried solving its address and mail management problem by using a registered agent for their formal business address. A registered agent is an entity that receives legal documents and government notices on behalf of a business and then forwards them to the business. But legal documents and government notices were only a small percentage of the mail they received. “Our registered agent told us they weren’t in the business of managing the credit card statements and other stuff they were getting,” Alessandro said. “And they started charging crazy amounts to send us each piece of mail. At first it was a scanned email attachment, but then they just started forwarding the actual piece of mail. It was a free-for-all.”
On top of that, Alessandro elaborated, “mail would arrive late 100% of the time”. There were real consequences for the tardiness: delays in actioning letters from tax authorities puts Aiven at risk for fees or non-compliance, for example. With the relationship with the registered agent untenable, Aiven found themselves back at the beginning.
“What do we do here?” Alessandro remarked as he started from scratch yet again. “We don't have a permanent office address and we don’t have a registered agent anymore. How do we continue to get our mail? There has to be an easier way to do this.”
Some research led Alessandro to Stable. It was exactly what they didn’t know they were looking for.
Stable offered Aiven a real, physical business address at which they could register the company and receive all of their mail. On top of that, Stable scanned each piece of mail Aiven received and uploaded it to a dashboard. Now Aiven’s remote team could manage their mail from anywhere. They could deposit checks, forward something to a colleague, shred a sensitive piece of mail, and more.
“The old way was really stressful and difficult,” Alessandro said. “Stable has made everything so much more simple.”
Aiven explored alternatives before choosing Stable. “Other services looked good,” Alessandro said, “but Stable was a better fit for where we were on our journey. The Slack integration really caught our attention, for example. We believed it was something we could start using fast. And the UX was in line with what we expected. Stable was a startup for startups.”
But did Stable deliver the results that Alessandro and his Aiven colleagues hoped for? That’s where Paula Myrick, Aiven’s Office Coordinator comes in. She counts managing the mail among her responsibilities. “With the mail, silence is a good thing. And I never hear a thing.”
Paula joined shortly after Stable was implemented, but no onboarding was necessary. “(Stable) is one of the easier things I use,” she said. “It never felt too cumbersome or too “enterprise” in the sense that there isn’t a lot of heavy lifting to get it off the ground. It’s easy to share mail and track what I’ve done. There’s never a situation where nobody saw something so no one did anything. People see it all.”
Paula says Stable is saving Aiven a few hours each week and that mail is being opened and actioned on within a couple of days of being received, which is particularly impactful for items that require a quick turnaround or signature. “I’m just not routing the mail myself that much anymore,” she added. “The automation does it for me.”
The impact goes beyond time savings. Aiven is better at maintaining compliance, providing a better customer experience, and making the lives of its employees a little bit easier.
“(Stable) is friendly, reliable, easy to use, integrated with other applications, and has great customer service,” Alessandro added. “All of that together is what makes us happy with Stable.”
“I’ve used a lot of different applications for work,” Paula noted. “And what often happens is that the application saves you twenty minutes here, but creates thirty minutes of work there. With Stable, it's just easy. It’s not solving one problem and creating another. It's just simple.”
As Aiven looks to the future, the company is embracing an approach that puts the customer at the center of everything they do. That includes the mail. “People don’t really care about how the mail is handled,” Alessandro reflected. “But if something they need doesn’t reach them, that’s a problem. So when I think about how Stable helps us achieve our goals, it's because of the seamless experience we now have that allows us to act on our customer-centric ambitions.”
Want to discover what Stable can do to help you achieve similar outcomes? Set up a time to chat here.
In this case study, you’ll discover how Aiven used Stable to:
Aiven is a global data and AI platform company that helps software development teams simplify the management of their infrastructure. By using Aiven to support the backend of their software, development teams can optimize engineering time and costs, accelerating development. “We believe software companies should be able to focus on their product, and on delivering the experience customers come to them for,” said Alessandro Barone, Aiven’s People Operations Manager. “Aiven helps them do that by making it easy to stream, store, and serve data.”
As a fast growing company, Aiven’s global staff discovered that their ability to fully deliver on the belief Alessandro described was being hampered in an unexpected way: by their mail. Once an early stage startup without a formal headquarters in North America, Aiven accumulated a number of different addresses at which their business was registered and receiving mail. “We used co-working spaces that would change at different points in our journey,” explained Alessandro. “And that history of shifting locations and remote staff made it hard to keep track of the mail each address received. It was costing us a lot of time and creating a lot of delays.”
At its core, Aiven helps other companies to focus on what they do best. Now, they needed help with their mail so that they could do the same themselves.
Aiven tried solving its address and mail management problem by using a registered agent for their formal business address. A registered agent is an entity that receives legal documents and government notices on behalf of a business and then forwards them to the business. But legal documents and government notices were only a small percentage of the mail they received. “Our registered agent told us they weren’t in the business of managing the credit card statements and other stuff they were getting,” Alessandro said. “And they started charging crazy amounts to send us each piece of mail. At first it was a scanned email attachment, but then they just started forwarding the actual piece of mail. It was a free-for-all.”
On top of that, Alessandro elaborated, “mail would arrive late 100% of the time”. There were real consequences for the tardiness: delays in actioning letters from tax authorities puts Aiven at risk for fees or non-compliance, for example. With the relationship with the registered agent untenable, Aiven found themselves back at the beginning.
“What do we do here?” Alessandro remarked as he started from scratch yet again. “We don't have a permanent office address and we don’t have a registered agent anymore. How do we continue to get our mail? There has to be an easier way to do this.”
Some research led Alessandro to Stable. It was exactly what they didn’t know they were looking for.
Stable offered Aiven a real, physical business address at which they could register the company and receive all of their mail. On top of that, Stable scanned each piece of mail Aiven received and uploaded it to a dashboard. Now Aiven’s remote team could manage their mail from anywhere. They could deposit checks, forward something to a colleague, shred a sensitive piece of mail, and more.
“The old way was really stressful and difficult,” Alessandro said. “Stable has made everything so much more simple.”
Aiven explored alternatives before choosing Stable. “Other services looked good,” Alessandro said, “but Stable was a better fit for where we were on our journey. The Slack integration really caught our attention, for example. We believed it was something we could start using fast. And the UX was in line with what we expected. Stable was a startup for startups.”
But did Stable deliver the results that Alessandro and his Aiven colleagues hoped for? That’s where Paula Myrick, Aiven’s Office Coordinator comes in. She counts managing the mail among her responsibilities. “With the mail, silence is a good thing. And I never hear a thing.”
Paula joined shortly after Stable was implemented, but no onboarding was necessary. “(Stable) is one of the easier things I use,” she said. “It never felt too cumbersome or too “enterprise” in the sense that there isn’t a lot of heavy lifting to get it off the ground. It’s easy to share mail and track what I’ve done. There’s never a situation where nobody saw something so no one did anything. People see it all.”
Paula says Stable is saving Aiven a few hours each week and that mail is being opened and actioned on within a couple of days of being received, which is particularly impactful for items that require a quick turnaround or signature. “I’m just not routing the mail myself that much anymore,” she added. “The automation does it for me.”
The impact goes beyond time savings. Aiven is better at maintaining compliance, providing a better customer experience, and making the lives of its employees a little bit easier.
“(Stable) is friendly, reliable, easy to use, integrated with other applications, and has great customer service,” Alessandro added. “All of that together is what makes us happy with Stable.”
“I’ve used a lot of different applications for work,” Paula noted. “And what often happens is that the application saves you twenty minutes here, but creates thirty minutes of work there. With Stable, it's just easy. It’s not solving one problem and creating another. It's just simple.”
As Aiven looks to the future, the company is embracing an approach that puts the customer at the center of everything they do. That includes the mail. “People don’t really care about how the mail is handled,” Alessandro reflected. “But if something they need doesn’t reach them, that’s a problem. So when I think about how Stable helps us achieve our goals, it's because of the seamless experience we now have that allows us to act on our customer-centric ambitions.”
Want to discover what Stable can do to help you achieve similar outcomes? Set up a time to chat here.
In this case study, you’ll discover how Aiven used Stable to:
Aiven is a global data and AI platform company that helps software development teams simplify the management of their infrastructure. By using Aiven to support the backend of their software, development teams can optimize engineering time and costs, accelerating development. “We believe software companies should be able to focus on their product, and on delivering the experience customers come to them for,” said Alessandro Barone, Aiven’s People Operations Manager. “Aiven helps them do that by making it easy to stream, store, and serve data.”
As a fast growing company, Aiven’s global staff discovered that their ability to fully deliver on the belief Alessandro described was being hampered in an unexpected way: by their mail. Once an early stage startup without a formal headquarters in North America, Aiven accumulated a number of different addresses at which their business was registered and receiving mail. “We used co-working spaces that would change at different points in our journey,” explained Alessandro. “And that history of shifting locations and remote staff made it hard to keep track of the mail each address received. It was costing us a lot of time and creating a lot of delays.”
At its core, Aiven helps other companies to focus on what they do best. Now, they needed help with their mail so that they could do the same themselves.
Aiven tried solving its address and mail management problem by using a registered agent for their formal business address. A registered agent is an entity that receives legal documents and government notices on behalf of a business and then forwards them to the business. But legal documents and government notices were only a small percentage of the mail they received. “Our registered agent told us they weren’t in the business of managing the credit card statements and other stuff they were getting,” Alessandro said. “And they started charging crazy amounts to send us each piece of mail. At first it was a scanned email attachment, but then they just started forwarding the actual piece of mail. It was a free-for-all.”
On top of that, Alessandro elaborated, “mail would arrive late 100% of the time”. There were real consequences for the tardiness: delays in actioning letters from tax authorities puts Aiven at risk for fees or non-compliance, for example. With the relationship with the registered agent untenable, Aiven found themselves back at the beginning.
“What do we do here?” Alessandro remarked as he started from scratch yet again. “We don't have a permanent office address and we don’t have a registered agent anymore. How do we continue to get our mail? There has to be an easier way to do this.”
Some research led Alessandro to Stable. It was exactly what they didn’t know they were looking for.
Stable offered Aiven a real, physical business address at which they could register the company and receive all of their mail. On top of that, Stable scanned each piece of mail Aiven received and uploaded it to a dashboard. Now Aiven’s remote team could manage their mail from anywhere. They could deposit checks, forward something to a colleague, shred a sensitive piece of mail, and more.
“The old way was really stressful and difficult,” Alessandro said. “Stable has made everything so much more simple.”
Aiven explored alternatives before choosing Stable. “Other services looked good,” Alessandro said, “but Stable was a better fit for where we were on our journey. The Slack integration really caught our attention, for example. We believed it was something we could start using fast. And the UX was in line with what we expected. Stable was a startup for startups.”
But did Stable deliver the results that Alessandro and his Aiven colleagues hoped for? That’s where Paula Myrick, Aiven’s Office Coordinator comes in. She counts managing the mail among her responsibilities. “With the mail, silence is a good thing. And I never hear a thing.”
Paula joined shortly after Stable was implemented, but no onboarding was necessary. “(Stable) is one of the easier things I use,” she said. “It never felt too cumbersome or too “enterprise” in the sense that there isn’t a lot of heavy lifting to get it off the ground. It’s easy to share mail and track what I’ve done. There’s never a situation where nobody saw something so no one did anything. People see it all.”
Paula says Stable is saving Aiven a few hours each week and that mail is being opened and actioned on within a couple of days of being received, which is particularly impactful for items that require a quick turnaround or signature. “I’m just not routing the mail myself that much anymore,” she added. “The automation does it for me.”
The impact goes beyond time savings. Aiven is better at maintaining compliance, providing a better customer experience, and making the lives of its employees a little bit easier.
“(Stable) is friendly, reliable, easy to use, integrated with other applications, and has great customer service,” Alessandro added. “All of that together is what makes us happy with Stable.”
“I’ve used a lot of different applications for work,” Paula noted. “And what often happens is that the application saves you twenty minutes here, but creates thirty minutes of work there. With Stable, it's just easy. It’s not solving one problem and creating another. It's just simple.”
As Aiven looks to the future, the company is embracing an approach that puts the customer at the center of everything they do. That includes the mail. “People don’t really care about how the mail is handled,” Alessandro reflected. “But if something they need doesn’t reach them, that’s a problem. So when I think about how Stable helps us achieve our goals, it's because of the seamless experience we now have that allows us to act on our customer-centric ambitions.”
Want to discover what Stable can do to help you achieve similar outcomes? Set up a time to chat here.
