Stable makes it simple to headquarter a business from the internet. Today, we provide companies with a business address and a dashboard to manage their physical mail online. Over 3000+ companies like Ethos Life, Hipcamp, and Indiegogo use Stable to automate their mailroom and act as their permanent business address with the IRS, state, and vendors.
Regulations for US entities were written in the 1800s and have changed little since. The result is a confusing system based on antiquated assumptions about the way businesses operate — requiring physical addresses, demanding wet signatures, and communicating through physical mail.
These rules don't make sense for the way we work today — work takes place in the cloud and businesses are no longer tied to physical proximity or geography.
We’re on a mission to fix the broken system of entity management. Starting with business addresses and mail, we’re abstracting the complex, archaic systems that make company-building painful and turning them into delightful experiences — so that modern businesses have the tools they need to move forward faster.
We're backed by leading Silicon Valley investors like Y Combinator, Craft Ventures, Shakti, Hustle Fund, and founders from companies like Lattice, Apartment List, and FlexJobs.
Our business is at an inflection point. We’re growing quickly with a product people love (NPS 65+) and we’ve proven we can service companies of all stages and industries — from early-stage startups to mid-market companies in industries like technology, logistics, and property management.
This is an opportunity to join an early-stage startup as one of the first employees and do work that directly impacts the future of how companies are built.
As the Head of Customer Experience at Stable, you will spearhead efforts that delight and retain our customers. Delivering a world-class customer experience has been core to our business strategy since day 1. Our personalized and empathetic approach has been a huge differentiator for why customers choose and love Stable — as seen by our NPS of over 65.
Today, we service 3000+ companies — from SMBs to large organizations like Thumbtack and GitLab. Our customers range from early-stage startups to companies in old-fashioned industries like logistics, nonprofits, and healthcare. We’re growing quickly and our customer playbook is adapting to the changing needs of customers based on their role and industry.
A few of your responsibilities will include:
This role is a great fit for someone that is invigorated about building out the customer function at a fast-growing startup and is comfortable with both the success and support responsibilities.
Send us an email at careers@usestable.com with your resume and LinkedIn. We look forward to hearing from you!
