📬 About Stable
Our mission is to make it simple to headquarter any business on the internet. Today, we provide companies with a business address and a dashboard to manage their physical mail online. Over 6000+ companies like Gitlab, Glassdoor, and Indiegogo use Stable to automate their mailroom and act as their permanent business address with the IRS, state, and vendors.
The rules that regulate US entities were written in the 1800s. Stable abstracts these antiquated requirements with tools that empower modern companies to move forward faster.
These rules don't make sense for the way we work today — work takes place in the cloud and businesses are no longer tied to physical proximity or geography.
We’re on a mission to fix the broken system of entity management. Starting with business addresses and mail, we’re abstracting the complex, archaic systems that make company-building painful and turning them into delightful experiences — so that modern businesses have the tools they need to move forward faster.
We're backed by leading Silicon Valley investors like Y Combinator, Craft Ventures, Shakti, Hustle Fund, and founders from companies like Lattice, Apartment List, and FlexJobs.
Our business is at an inflection point. We’re growing quickly with a product people love and we’ve proven we can service companies of all stages and industries — from early-stage startups to mid-market companies in industries like technology, logistics, and property management.
This is an opportunity to join an early-stage startup as one of the first employees and have work that directly impacts the future of how companies are built.
👩💻👨💻 Role
As Stable’s first Processing Center Manager, you will oversee the operations of our New York City processing center, ensuring that our customers’ physical mail is processed accurately and efficiently. Stable is growing rapidly, and so is the volume of mail we manage for our customers. Your responsibilities will span location management, operational oversight, and team leadership.
A few of your responsibilities will include:
- Oversee daily operations — Manage and complete mail processing workflows, ensuring tasks are completed efficiently and customer requests (e.g., scanning, shipping, shredding, returning mail) are fulfilled on time.
- Maintain facility readiness — Ensure that mail processing equipment operates safely, inventory levels are tracked, and any issues are reported and resolved promptly.
- Optimize and scale operations — Identify areas for improvement in operational workflows, collaborate with the team to implement changes, and scale processes to support growth.
- Team management — Hire, train, and manage a team of Processing Center Specialists, creating a collaborative and motivated environment that supports individual and team success.
- Manage incoming mail — Receive, sort, and upload incoming mail into Stable’s software system. Fulfill customer requests, such as scanning, shipping, shredding, and returning mail.
This is an exciting opportunity to lead a team in a fast-growing startup and play a critical part in scaling Stable’s physical operations. You’ll be instrumental in driving the quality and efficiency of Stable’s processing center, helping to shape the foundation of our physical operations while wearing many hats to tackle challenges and drive impact.
😀 What you value
- Be human: Lead with empathy, act with authenticity, and enjoy what you do.
- Stay curious: Invent novel solutions by asking why, listening, and tinkering.
- Act quickly with purpose: Focus on what matters, iteratively improve, and move urgently towards the goal.
- Insist on exceptional outcomes: Strive for excellence and take ownership over the outcomes you deliver.
- Exceed customer expectations: Create delightful experiences with each interaction.
✅ What you'll do
- Manage the processing center's daily operations, ensuring customer requests (e.g., scanning, forwarding, shredding) are fulfilled accurately and on time while adhering to mail processing procedures.
- Perform mail operations tasks, including sorting, barcoding, scanning, forwarding, depositing checks, and shredding, ensuring efficient processing.
- Lead and manage a team of Processing Center Specialists by hiring, onboarding, scheduling, and coaching to foster a motivated and collaborative team environment.
- Track and maintain inventory and mail processing equipment, coordinate repairs, reorder supplies, and ensure readiness to support daily operations.
- Maintain vendor relationships, including shredding and mail forwarding services.
- Collaborate cross-functionally with the broader Stable team to address customer inquiries and escalate support requests as needed.
- Identify and resolve mail discrepancies or issues with deliveries to ensure timely resolutions.
- Track and report quality and efficiency KPIs, providing actionable insights for improvements.
- Recommend and implement process enhancements to increase operational efficiency and scalability.
- Communicate operational updates effectively with team members and leadership.
- Maintain a deep understanding of Stable’s processes and ensure alignment with company standards.
- Uphold a safe and efficient work environment for all team members.
✨ Requirements
- Ability to work in person Monday to Friday.
- Bachelor’s degree or equivalent experience in logistics, operations, or team management.
- Strong leadership and team management skills, with the ability to motivate and develop team members.
- Excellent communication skills for collaborating with team members, leadership, and third-party vendors.
- Familiarity with inventory management, process improvement, and using software systems for task tracking and reporting.
- Ability to create and manage schedules, ensuring adequate coverage and efficient team operations.
- Strong organizational skills with a detail-oriented mindset to implement and refine standard operating procedures.
- Commitment to accuracy and the ability to identify and resolve operational discrepancies effectively.
- Capacity to lift and carry mail and packages weighing up to 30 lbs as needed.
- Proactive problem-solving skills and adaptability in a fast-paced and evolving environment.
- Experience or willingness to learn technical troubleshooting and maintenance of mail processing equipment.
- Offers are conditional on successfully passing a background check.
🎁 What we offer
- Competitive salary: $65,000 - $75,000 per year 🚀
- Unlimited paid vacation 🏖
- Healthcare benefits 🏥
