In this case study, you’ll discover how AutoCamp, an innovative hospitality company, used Stable to:
AutoCamp is a hospitality company that offers the comforts of a high-end hotel in some of America’s most beautiful nature escapes. Whether it’s in a tent, a custom Airstream, or a family cabin, guests enjoy a comfy bed, gourmet food, guided experiences, and four-star service, all curated to connect them to their surroundings. With a strong focus on customer experience, AutoCamp sits at the intersection of camping and a boutique hotel.
“Our goal is to make outdoor adventure accessible,” said Antoinette Haggard, AutoCamp’s Executive Partner to the Chief Executive Officer. “We welcome everyone to the campfire.”
In 2023, AutoCamp was operating several properties as well as their headquarters (or “BaseCamp”). Each one sent and received mail, including checks that needed to be deposited in one of roughly forty bank accounts. At the time, AutoCamp was triaging this mail at two office locations. “There was so much mail that we had to create a position just to handle all of it,” Antoinette said. In her Executive Partner role, Antoinette works on many operational initiatives. One she took on was evaluating how AutoCamp could more efficiently process the mail. “Mail was very time consuming: driving to pick up the mail, opening the mail by hand, scanning each individual item, emailing off each scan, and on and on from there.”
This time-consuming approach often created delays of a week or two in turning the mail around. It also created an environment where important mail could get lost in the shuffle. Antoinette gave the example of a liquor license. AutoCamp’s liquor license reflected both a corporate and physical location address, but the state mistakenly mailed it to the incorrect one. After trying and failing to track the license down, AutoCamp had to go through the protracted process of having a new copy of the license issued. The downstream impacts continued all the way to vendors, because AutoCamp couldn't purchase alcohol from them without having the license at the front desk.
The opportunity to fundamentally change things came when AutoCamp decided to go remote. “Leaving our offices forced us to figure out a new solution,” Antoinette said. More importantly, AutoCamp recognized that continued growth meant more locations across the country, each adding more complexity to the mail problem. “We needed something that could scale with the business.”
Antoinette and the AutoCamp team looked at several options but quickly settled on Stable.
“What separated Stable from the others was its simplicity. I knew just by looking at it that it was going to be really easy to use. Stable was by far more user-friendly than anything I had seen on the market.”
Antoinette says the simplicity that she found so compelling is translating to genuine business impact. Stable provided AutoCamp with a real street address that the now fully remote company uses for all official business, as well as a dashboard from which anyone at AutoCamp who receives mail can view and act on a digitized copy of that mail — no matter where they are. Turnaround times have dropped from a week or two to 24 to 48 hours. “Having all of our mail come to one place has been so amazing for operations,” Antoinette says. “It really has created a sense of confidence that it's going to get there. It’s been such a relief.”
She cites Stable’s auto-routing rules, which automatically categorize and route mail to the right team, as a game changer for the scaling business. “To be able to distribute the mail across our team without anyone having to manually decipher where each piece of mail goes was a huge win.”
Antoinette singled out other powerful features, including automatic mail scanning and tagging, as huge time savers. “I used to spend five to seven hours a week, easily, on mail. I don’t have to do that anymore,” Antoinette said. “It’s really freed me up to do less administrative tasks and focus more on business operations.”
Working as closely with the CEO as she does, Antoinette can say with confidence that Stable’s impact is being felt across the organization. “My CEO loves the email notifications, which save him extra steps. And my accounting team loves how consistent it is. They're able to process tax documents and payments to vendors in a timely way.”
Antoinette has also discovered another benefit of going digital with the mail, one that wasn’t a key driver of their original decision to adopt Stable: better record keeping. “Teams change, and when that happens, it’s easy to find yourself wondering, ‘didn’t we get something about this three months ago?’” Stable solves this problem by giving its customers access to a permanent digital archive of all its mail. “Being able to go back and look up that kind of stuff has been so helpful.”
AutoCamp had just two locations a few years ago. Now, they are a Hilton partner and a national brand. “We’re focused on showcasing the AutoCamp experience we’ve worked so hard to build to a broad audience,” Antoinette explained. “We want people to know that there is a place to disconnect, spend time in nature, and get back in touch with what matters most to them.”
This ambitious growth plan means more locations — and more mail. But Antoinette isn’t worried about getting bogged down by envelopes again. “So many great things have happened since we started using Stable.”
Her advice to other growing businesses considering a virtual mailbox solution? Keep it simple. “I would say to look for something that is user-friendly because there will be a lot of people dealing with mail in a company,” Antoinette said. “And don’t discount the importance of the service you get. Do they only respond when they are trying to sell you something? Or will they support you on an ongoing basis?”
Antoinette continued the thought. “The ongoing support Stable offers has been fantastic, and to be able to say that a year and a half later is very rare. So when people ask about a mail solution, I tell them ‘Stable’ because not only can you count on the platform, but you can count on the people.”
In this case study, you’ll discover how AutoCamp, an innovative hospitality company, used Stable to:
AutoCamp is a hospitality company that offers the comforts of a high-end hotel in some of America’s most beautiful nature escapes. Whether it’s in a tent, a custom Airstream, or a family cabin, guests enjoy a comfy bed, gourmet food, guided experiences, and four-star service, all curated to connect them to their surroundings. With a strong focus on customer experience, AutoCamp sits at the intersection of camping and a boutique hotel.
“Our goal is to make outdoor adventure accessible,” said Antoinette Haggard, AutoCamp’s Executive Partner to the Chief Executive Officer. “We welcome everyone to the campfire.”
In 2023, AutoCamp was operating several properties as well as their headquarters (or “BaseCamp”). Each one sent and received mail, including checks that needed to be deposited in one of roughly forty bank accounts. At the time, AutoCamp was triaging this mail at two office locations. “There was so much mail that we had to create a position just to handle all of it,” Antoinette said. In her Executive Partner role, Antoinette works on many operational initiatives. One she took on was evaluating how AutoCamp could more efficiently process the mail. “Mail was very time consuming: driving to pick up the mail, opening the mail by hand, scanning each individual item, emailing off each scan, and on and on from there.”
This time-consuming approach often created delays of a week or two in turning the mail around. It also created an environment where important mail could get lost in the shuffle. Antoinette gave the example of a liquor license. AutoCamp’s liquor license reflected both a corporate and physical location address, but the state mistakenly mailed it to the incorrect one. After trying and failing to track the license down, AutoCamp had to go through the protracted process of having a new copy of the license issued. The downstream impacts continued all the way to vendors, because AutoCamp couldn't purchase alcohol from them without having the license at the front desk.
The opportunity to fundamentally change things came when AutoCamp decided to go remote. “Leaving our offices forced us to figure out a new solution,” Antoinette said. More importantly, AutoCamp recognized that continued growth meant more locations across the country, each adding more complexity to the mail problem. “We needed something that could scale with the business.”
Antoinette and the AutoCamp team looked at several options but quickly settled on Stable.
“What separated Stable from the others was its simplicity. I knew just by looking at it that it was going to be really easy to use. Stable was by far more user-friendly than anything I had seen on the market.”
Antoinette says the simplicity that she found so compelling is translating to genuine business impact. Stable provided AutoCamp with a real street address that the now fully remote company uses for all official business, as well as a dashboard from which anyone at AutoCamp who receives mail can view and act on a digitized copy of that mail — no matter where they are. Turnaround times have dropped from a week or two to 24 to 48 hours. “Having all of our mail come to one place has been so amazing for operations,” Antoinette says. “It really has created a sense of confidence that it's going to get there. It’s been such a relief.”
She cites Stable’s auto-routing rules, which automatically categorize and route mail to the right team, as a game changer for the scaling business. “To be able to distribute the mail across our team without anyone having to manually decipher where each piece of mail goes was a huge win.”
Antoinette singled out other powerful features, including automatic mail scanning and tagging, as huge time savers. “I used to spend five to seven hours a week, easily, on mail. I don’t have to do that anymore,” Antoinette said. “It’s really freed me up to do less administrative tasks and focus more on business operations.”
Working as closely with the CEO as she does, Antoinette can say with confidence that Stable’s impact is being felt across the organization. “My CEO loves the email notifications, which save him extra steps. And my accounting team loves how consistent it is. They're able to process tax documents and payments to vendors in a timely way.”
Antoinette has also discovered another benefit of going digital with the mail, one that wasn’t a key driver of their original decision to adopt Stable: better record keeping. “Teams change, and when that happens, it’s easy to find yourself wondering, ‘didn’t we get something about this three months ago?’” Stable solves this problem by giving its customers access to a permanent digital archive of all its mail. “Being able to go back and look up that kind of stuff has been so helpful.”
AutoCamp had just two locations a few years ago. Now, they are a Hilton partner and a national brand. “We’re focused on showcasing the AutoCamp experience we’ve worked so hard to build to a broad audience,” Antoinette explained. “We want people to know that there is a place to disconnect, spend time in nature, and get back in touch with what matters most to them.”
This ambitious growth plan means more locations — and more mail. But Antoinette isn’t worried about getting bogged down by envelopes again. “So many great things have happened since we started using Stable.”
Her advice to other growing businesses considering a virtual mailbox solution? Keep it simple. “I would say to look for something that is user-friendly because there will be a lot of people dealing with mail in a company,” Antoinette said. “And don’t discount the importance of the service you get. Do they only respond when they are trying to sell you something? Or will they support you on an ongoing basis?”
Antoinette continued the thought. “The ongoing support Stable offers has been fantastic, and to be able to say that a year and a half later is very rare. So when people ask about a mail solution, I tell them ‘Stable’ because not only can you count on the platform, but you can count on the people.”
In this case study, you’ll discover how AutoCamp, an innovative hospitality company, used Stable to:
AutoCamp is a hospitality company that offers the comforts of a high-end hotel in some of America’s most beautiful nature escapes. Whether it’s in a tent, a custom Airstream, or a family cabin, guests enjoy a comfy bed, gourmet food, guided experiences, and four-star service, all curated to connect them to their surroundings. With a strong focus on customer experience, AutoCamp sits at the intersection of camping and a boutique hotel.
“Our goal is to make outdoor adventure accessible,” said Antoinette Haggard, AutoCamp’s Executive Partner to the Chief Executive Officer. “We welcome everyone to the campfire.”
In 2023, AutoCamp was operating several properties as well as their headquarters (or “BaseCamp”). Each one sent and received mail, including checks that needed to be deposited in one of roughly forty bank accounts. At the time, AutoCamp was triaging this mail at two office locations. “There was so much mail that we had to create a position just to handle all of it,” Antoinette said. In her Executive Partner role, Antoinette works on many operational initiatives. One she took on was evaluating how AutoCamp could more efficiently process the mail. “Mail was very time consuming: driving to pick up the mail, opening the mail by hand, scanning each individual item, emailing off each scan, and on and on from there.”
This time-consuming approach often created delays of a week or two in turning the mail around. It also created an environment where important mail could get lost in the shuffle. Antoinette gave the example of a liquor license. AutoCamp’s liquor license reflected both a corporate and physical location address, but the state mistakenly mailed it to the incorrect one. After trying and failing to track the license down, AutoCamp had to go through the protracted process of having a new copy of the license issued. The downstream impacts continued all the way to vendors, because AutoCamp couldn't purchase alcohol from them without having the license at the front desk.
The opportunity to fundamentally change things came when AutoCamp decided to go remote. “Leaving our offices forced us to figure out a new solution,” Antoinette said. More importantly, AutoCamp recognized that continued growth meant more locations across the country, each adding more complexity to the mail problem. “We needed something that could scale with the business.”
Antoinette and the AutoCamp team looked at several options but quickly settled on Stable.
“What separated Stable from the others was its simplicity. I knew just by looking at it that it was going to be really easy to use. Stable was by far more user-friendly than anything I had seen on the market.”
Antoinette says the simplicity that she found so compelling is translating to genuine business impact. Stable provided AutoCamp with a real street address that the now fully remote company uses for all official business, as well as a dashboard from which anyone at AutoCamp who receives mail can view and act on a digitized copy of that mail — no matter where they are. Turnaround times have dropped from a week or two to 24 to 48 hours. “Having all of our mail come to one place has been so amazing for operations,” Antoinette says. “It really has created a sense of confidence that it's going to get there. It’s been such a relief.”
She cites Stable’s auto-routing rules, which automatically categorize and route mail to the right team, as a game changer for the scaling business. “To be able to distribute the mail across our team without anyone having to manually decipher where each piece of mail goes was a huge win.”
Antoinette singled out other powerful features, including automatic mail scanning and tagging, as huge time savers. “I used to spend five to seven hours a week, easily, on mail. I don’t have to do that anymore,” Antoinette said. “It’s really freed me up to do less administrative tasks and focus more on business operations.”
Working as closely with the CEO as she does, Antoinette can say with confidence that Stable’s impact is being felt across the organization. “My CEO loves the email notifications, which save him extra steps. And my accounting team loves how consistent it is. They're able to process tax documents and payments to vendors in a timely way.”
Antoinette has also discovered another benefit of going digital with the mail, one that wasn’t a key driver of their original decision to adopt Stable: better record keeping. “Teams change, and when that happens, it’s easy to find yourself wondering, ‘didn’t we get something about this three months ago?’” Stable solves this problem by giving its customers access to a permanent digital archive of all its mail. “Being able to go back and look up that kind of stuff has been so helpful.”
AutoCamp had just two locations a few years ago. Now, they are a Hilton partner and a national brand. “We’re focused on showcasing the AutoCamp experience we’ve worked so hard to build to a broad audience,” Antoinette explained. “We want people to know that there is a place to disconnect, spend time in nature, and get back in touch with what matters most to them.”
This ambitious growth plan means more locations — and more mail. But Antoinette isn’t worried about getting bogged down by envelopes again. “So many great things have happened since we started using Stable.”
Her advice to other growing businesses considering a virtual mailbox solution? Keep it simple. “I would say to look for something that is user-friendly because there will be a lot of people dealing with mail in a company,” Antoinette said. “And don’t discount the importance of the service you get. Do they only respond when they are trying to sell you something? Or will they support you on an ongoing basis?”
Antoinette continued the thought. “The ongoing support Stable offers has been fantastic, and to be able to say that a year and a half later is very rare. So when people ask about a mail solution, I tell them ‘Stable’ because not only can you count on the platform, but you can count on the people.”
