In this case study, you’ll discover how Darwin Homes (Darwin), a tech-forward property management company, used Stable to:
Darwin is a property management company dedicated to transforming the single-family rental (SFR) experience. They achieve this through an innovative platform that streamlines the acquisition, renovation, and management of single-family rental properties. By combining proprietary software and integrated operations, Darwin ensures an easy property management experience for owners and residents alike.
“The property management industry at large is quite archaic. People still use pen and paper and fax machines,” said Rich Bowen, Darwin’s Chief Operating Officer. “Achieving our goals in a way that brings technological understanding and innovation to this industry is what drives us.”
Bowen and the Darwin team found a worthy adversary to their tech-forward vision: the mail. Property management runs on physical mail: checks, utility bills, HOA violation notices, and more, all land in mailboxes. This mail is important and time sensitive, and Darwin handles as many as four thousand pieces each month. “I’m focused on efficiency, scalability, and creating seamless experiences for residents and property owners,” Bowen said. “And a major challenge we faced in getting there was managing physical mail.”
Historically, coordinators processed the mail manually. Despite the team’s best efforts, triaging the mail by hand was inherently slower and more error-prone than Darwin found acceptable. It created delays, tracking difficulties, and operational inefficiencies. For property management, the consequences of these challenges can be significant, including penalties, late fees, increased legal costs, and compliance risks.
Bowen also knew that the coordinators’ time could be better used working on something with more of a business impact. He explained his philosophy this way: “We are a great property management company — we’re not a mail company. So let's partner with people who do this well so we can focus on what we do best.”
Darwin enlisted a virtual mail solution to help scale their mailroom operations, but found that their ambitions for the partnership were not matched by the provider. There were problems with downtime. The provider did not offer an API or a modern integration pathway, making it impossible to sync scanned mail data with Darwin’s internal platform. Mail could take up to two weeks from arrival to being scanned and accessible in the portal — an unacceptable delay for urgent documents like checks. And the service was expensive relative to the value it provided, particularly given the problems with speed and integration.
These issues led to a search for a stronger, more effective partner. Bowen and the Darwin team went into the process knowing exactly what they needed:
In Stable, Bowen found a partner who checked all the boxes.
“For any organization looking to automate and streamline mail processing, Stable delivers,” Bowen said.
“It sounds simple, but it just works.” There is a sense of relief in Bowen’s voice. “No news is good news, and I don’t hear anything about Stable.”
In fact, Stable is effectively invisible to the Darwin team. They used Stable’s API and webhooks to integrate Stable into their proprietary management software. This allows Darwin to triage and route mail entirely within pre-existing workflows. “So if an eviction notice or a check comes in, it’s easy for us to make sure the teams that need to act on that piece of information can do so in concert,” Bowen said.
Adding to these efficiencies is Stable’s same day mail scanning, a process that took days or even weeks with Darwin’s previous provider. The team receives a task notification within minutes, allowing them to act faster, whether it's depositing checks, responding to legal notices, or addressing urgent documents.
In total, Bowen estimates that Stable has reduced the time spent coordinating the mail by 90%. “It’s mind-boggling,” he said. “And it's half the price of the previous provider, too.”
Stable has helped Darwin to operate with greater accuracy as well. Eliminating manual data entry and classification has drastically reduced errors related to misfiled or overlooked mail (classification accuracy is now at 98%). Critical notices like HOA violations and legal documents are immediately flagged to the right teams, reducing the risk of fines or missed deadlines. And faster turnaround times have improved owner and resident satisfaction, as they receive deposits quicker and issues are resolved more proactively. “The word for Stable is ‘modern’”, Bowen said. “And there just aren’t many companies like Stable.”
With Stable’s help, Darwin has completely transformed their mail processing workflow. Their File Intake system that automatically routes documents to the correct department using AI-driven categorizations in near real-time is an industry first.
And they are just getting started.
“We feel we’re part of the journey that Stable is on,” Bowen said. “I love the product updates we receive every month. Stable’s support team is extremely responsive and collaborative. And Stable reached out a couple of weeks ago to do a design session. They wanted us to tell them what we thought about the UI and the UX and what we would change. You don't get that from all companies.”
Bowen concluded by saying, “The fact that we can earmark certain features that we believe are good, not only just for Darwin, but for other customers that they might have, is the definition of a true partnership. That's what we really love about Stable.”
Want to discover what Stable can do to help you achieve similar outcomes? Set up a time to chat here.
In this case study, you’ll discover how Darwin Homes (Darwin), a tech-forward property management company, used Stable to:
Darwin is a property management company dedicated to transforming the single-family rental (SFR) experience. They achieve this through an innovative platform that streamlines the acquisition, renovation, and management of single-family rental properties. By combining proprietary software and integrated operations, Darwin ensures an easy property management experience for owners and residents alike.
“The property management industry at large is quite archaic. People still use pen and paper and fax machines,” said Rich Bowen, Darwin’s Chief Operating Officer. “Achieving our goals in a way that brings technological understanding and innovation to this industry is what drives us.”
Bowen and the Darwin team found a worthy adversary to their tech-forward vision: the mail. Property management runs on physical mail: checks, utility bills, HOA violation notices, and more, all land in mailboxes. This mail is important and time sensitive, and Darwin handles as many as four thousand pieces each month. “I’m focused on efficiency, scalability, and creating seamless experiences for residents and property owners,” Bowen said. “And a major challenge we faced in getting there was managing physical mail.”
Historically, coordinators processed the mail manually. Despite the team’s best efforts, triaging the mail by hand was inherently slower and more error-prone than Darwin found acceptable. It created delays, tracking difficulties, and operational inefficiencies. For property management, the consequences of these challenges can be significant, including penalties, late fees, increased legal costs, and compliance risks.
Bowen also knew that the coordinators’ time could be better used working on something with more of a business impact. He explained his philosophy this way: “We are a great property management company — we’re not a mail company. So let's partner with people who do this well so we can focus on what we do best.”
Darwin enlisted a virtual mail solution to help scale their mailroom operations, but found that their ambitions for the partnership were not matched by the provider. There were problems with downtime. The provider did not offer an API or a modern integration pathway, making it impossible to sync scanned mail data with Darwin’s internal platform. Mail could take up to two weeks from arrival to being scanned and accessible in the portal — an unacceptable delay for urgent documents like checks. And the service was expensive relative to the value it provided, particularly given the problems with speed and integration.
These issues led to a search for a stronger, more effective partner. Bowen and the Darwin team went into the process knowing exactly what they needed:
In Stable, Bowen found a partner who checked all the boxes.
“For any organization looking to automate and streamline mail processing, Stable delivers,” Bowen said.
“It sounds simple, but it just works.” There is a sense of relief in Bowen’s voice. “No news is good news, and I don’t hear anything about Stable.”
In fact, Stable is effectively invisible to the Darwin team. They used Stable’s API and webhooks to integrate Stable into their proprietary management software. This allows Darwin to triage and route mail entirely within pre-existing workflows. “So if an eviction notice or a check comes in, it’s easy for us to make sure the teams that need to act on that piece of information can do so in concert,” Bowen said.
Adding to these efficiencies is Stable’s same day mail scanning, a process that took days or even weeks with Darwin’s previous provider. The team receives a task notification within minutes, allowing them to act faster, whether it's depositing checks, responding to legal notices, or addressing urgent documents.
In total, Bowen estimates that Stable has reduced the time spent coordinating the mail by 90%. “It’s mind-boggling,” he said. “And it's half the price of the previous provider, too.”
Stable has helped Darwin to operate with greater accuracy as well. Eliminating manual data entry and classification has drastically reduced errors related to misfiled or overlooked mail (classification accuracy is now at 98%). Critical notices like HOA violations and legal documents are immediately flagged to the right teams, reducing the risk of fines or missed deadlines. And faster turnaround times have improved owner and resident satisfaction, as they receive deposits quicker and issues are resolved more proactively. “The word for Stable is ‘modern’”, Bowen said. “And there just aren’t many companies like Stable.”
With Stable’s help, Darwin has completely transformed their mail processing workflow. Their File Intake system that automatically routes documents to the correct department using AI-driven categorizations in near real-time is an industry first.
And they are just getting started.
“We feel we’re part of the journey that Stable is on,” Bowen said. “I love the product updates we receive every month. Stable’s support team is extremely responsive and collaborative. And Stable reached out a couple of weeks ago to do a design session. They wanted us to tell them what we thought about the UI and the UX and what we would change. You don't get that from all companies.”
Bowen concluded by saying, “The fact that we can earmark certain features that we believe are good, not only just for Darwin, but for other customers that they might have, is the definition of a true partnership. That's what we really love about Stable.”
Want to discover what Stable can do to help you achieve similar outcomes? Set up a time to chat here.
In this case study, you’ll discover how Darwin Homes (Darwin), a tech-forward property management company, used Stable to:
Darwin is a property management company dedicated to transforming the single-family rental (SFR) experience. They achieve this through an innovative platform that streamlines the acquisition, renovation, and management of single-family rental properties. By combining proprietary software and integrated operations, Darwin ensures an easy property management experience for owners and residents alike.
“The property management industry at large is quite archaic. People still use pen and paper and fax machines,” said Rich Bowen, Darwin’s Chief Operating Officer. “Achieving our goals in a way that brings technological understanding and innovation to this industry is what drives us.”
Bowen and the Darwin team found a worthy adversary to their tech-forward vision: the mail. Property management runs on physical mail: checks, utility bills, HOA violation notices, and more, all land in mailboxes. This mail is important and time sensitive, and Darwin handles as many as four thousand pieces each month. “I’m focused on efficiency, scalability, and creating seamless experiences for residents and property owners,” Bowen said. “And a major challenge we faced in getting there was managing physical mail.”
Historically, coordinators processed the mail manually. Despite the team’s best efforts, triaging the mail by hand was inherently slower and more error-prone than Darwin found acceptable. It created delays, tracking difficulties, and operational inefficiencies. For property management, the consequences of these challenges can be significant, including penalties, late fees, increased legal costs, and compliance risks.
Bowen also knew that the coordinators’ time could be better used working on something with more of a business impact. He explained his philosophy this way: “We are a great property management company — we’re not a mail company. So let's partner with people who do this well so we can focus on what we do best.”
Darwin enlisted a virtual mail solution to help scale their mailroom operations, but found that their ambitions for the partnership were not matched by the provider. There were problems with downtime. The provider did not offer an API or a modern integration pathway, making it impossible to sync scanned mail data with Darwin’s internal platform. Mail could take up to two weeks from arrival to being scanned and accessible in the portal — an unacceptable delay for urgent documents like checks. And the service was expensive relative to the value it provided, particularly given the problems with speed and integration.
These issues led to a search for a stronger, more effective partner. Bowen and the Darwin team went into the process knowing exactly what they needed:
In Stable, Bowen found a partner who checked all the boxes.
“For any organization looking to automate and streamline mail processing, Stable delivers,” Bowen said.
“It sounds simple, but it just works.” There is a sense of relief in Bowen’s voice. “No news is good news, and I don’t hear anything about Stable.”
In fact, Stable is effectively invisible to the Darwin team. They used Stable’s API and webhooks to integrate Stable into their proprietary management software. This allows Darwin to triage and route mail entirely within pre-existing workflows. “So if an eviction notice or a check comes in, it’s easy for us to make sure the teams that need to act on that piece of information can do so in concert,” Bowen said.
Adding to these efficiencies is Stable’s same day mail scanning, a process that took days or even weeks with Darwin’s previous provider. The team receives a task notification within minutes, allowing them to act faster, whether it's depositing checks, responding to legal notices, or addressing urgent documents.
In total, Bowen estimates that Stable has reduced the time spent coordinating the mail by 90%. “It’s mind-boggling,” he said. “And it's half the price of the previous provider, too.”
Stable has helped Darwin to operate with greater accuracy as well. Eliminating manual data entry and classification has drastically reduced errors related to misfiled or overlooked mail (classification accuracy is now at 98%). Critical notices like HOA violations and legal documents are immediately flagged to the right teams, reducing the risk of fines or missed deadlines. And faster turnaround times have improved owner and resident satisfaction, as they receive deposits quicker and issues are resolved more proactively. “The word for Stable is ‘modern’”, Bowen said. “And there just aren’t many companies like Stable.”
With Stable’s help, Darwin has completely transformed their mail processing workflow. Their File Intake system that automatically routes documents to the correct department using AI-driven categorizations in near real-time is an industry first.
And they are just getting started.
“We feel we’re part of the journey that Stable is on,” Bowen said. “I love the product updates we receive every month. Stable’s support team is extremely responsive and collaborative. And Stable reached out a couple of weeks ago to do a design session. They wanted us to tell them what we thought about the UI and the UX and what we would change. You don't get that from all companies.”
Bowen concluded by saying, “The fact that we can earmark certain features that we believe are good, not only just for Darwin, but for other customers that they might have, is the definition of a true partnership. That's what we really love about Stable.”
Want to discover what Stable can do to help you achieve similar outcomes? Set up a time to chat here.
